Privacy Policy

QuadCue helps users manage sports-viewing audio and related setup flows. This Privacy Policy explains what information we collect, how we use it, and the choices available to users.

Information We Collect

• Account information such as email address and authentication identifiers.
• Subscription and billing information processed through Stripe.
• Setup information such as saved TV profiles, device types, IP addresses entered by the user, and calibration state.
• Usage and diagnostics data such as monitoring activity, app events, device identifiers, crash data, and troubleshooting logs.
• Support messages and other information you send directly to us.

How We Use Information

• To operate, maintain, and improve QuadCue.
• To provide subscription access, billing support, and account management.
• To save setup preferences and TV calibration behavior across sessions.
• To diagnose bugs, investigate failures, and improve compatibility with TVs and streaming services.
• To respond to support requests and communicate important service updates.

Third-Party Services

We may use third-party providers to operate QuadCue, including services such as Firebase, Stripe, Vercel, analytics tools, and email/support infrastructure. Those providers may process information on our behalf in connection with delivering the service.

Data Sharing

We do not sell personal information. We may share information with service providers, payment processors, legal authorities when required, or as part of a business transfer such as a merger, acquisition, or asset sale.

Data Retention

We retain information for as long as reasonably necessary to operate the service, comply with legal obligations, resolve disputes, and enforce agreements. Some technical logs and backups may persist for a limited period after deletion requests.

Your Choices

• You may manage certain account settings within QuadCue.
• You may cancel paid subscriptions through the billing flow made available in the product.
• You may contact us to request account deletion or privacy-related assistance.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No system is perfectly secure, and we cannot guarantee absolute security.

Children's Privacy

QuadCue is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date above and provide additional notice where appropriate.

Contact

For privacy questions, please contact QuadCue support through the contact methods provided in the app or on this website.